Question 1

What exactly is the Nexphaz Reputation Service and what core problem does it solve?

Accepted Answer

Nexphaz is an AI-powered automation platform designed to solve the challenge of online reputation management. We automate the process of converting your satisfied customers into a consistent stream of 5-star reviews, while effectively minimizing and privately resolving the impact of negative feedback.

Question 2

How does your Automated Review Generation system work to collect 5-star reviews?

Accepted Answer

We use Smart Feedback Loops that integrate with your existing CRM or database. Our system intelligently identifies customers who have had a positive experience and automatically sends a personalized review request via their preferred channel (SMS, Email, or WhatsApp), maximizing your 5-star reputation rate.

Question 3

What is Direct to Site Filtering and how does Nexphaz handle negative reviews?

Accepted Answer

Direct to Site Filtering is a critical protection feature. Our system guides any less-than-perfect feedback to an internal, private resolution channel. This ensures that only positive reviews proceed to public platforms like Google or Yelp, giving you the chance to address and resolve any dissatisfaction before a negative review is published.

Question 4

What does the Managed Responses service entail for my business?

Accepted Answer

Our professional team oversees the platform and takes care of drafting and implementing timely, professional, and optimized responses to all your reviews (positive and negative). This crucial step demonstrates to potential customers that your business is attentive, engaged, and trustworthy.

Question 5

How does Nexphaz help improve my ranking in the Google Maps Pack (Local SEO)?

Accepted Answer

A major ranking factor for the Google Maps Pack is the volume, quality, and freshness of your reviews and location data. Nexphaz significantly boosts the generation of geo-located reviews and ensures perfect data consistency across the web, directly increasing your local visibility and improving Local SEO.

Question 6

What are the service differences between the Starter, Advanced, and Pro Plans?

Accepted Answer

The Starter Plan ($0/mo) provides your foundational branding and setup. The Advanced Plan ($49/mo) adds higher-value services like website design and email automation. The Pro Plan ($99/mo) is our full reputation and marketing suite, including advanced analytics and full CRM integration, designed to maximize your growth.

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